Overview

Welcome to UPVC Maintenance Supplies, Birstall -Your one stop shop for all you need regarding UPVC window and door replacement, maintenance & repair. We work with many customers from all around the UK and are able to service customers of all types – from the DIY expert to tradesmen (locksmiths, glaziers) to commercial bodies (national property maintenance organisations, builders’ merchants).

Business: UPVC Supplies

Training provided: Customer Service Apprenticeship

Pay details: Meets apprenticeship wage

Hours: Monday, Tuesday, Thursday (8am-4:45pm) and Friday 8am-3pm

Requirements: Grade C or above in Maths and English (new grades 4-9) would be preferred but each person will be considered on their individual merits. Good IT skills are essential for this position.

Skills Required:

  • Enthusiasm and hard work
  • Strong verbal and written communication with a self-assured personality
  • Confident with people
  • Strong knowledge of Microsoft Office
  • An excellent and confident telephone manner
  • Can follow procedures and a great eye for detail and excellent organisational skills
  • Team player
  • Efficient
  • Flexible
  • Polite
  • Trustworthy
  • Willing to learn

Personal Qualities:

  • We are looking for someone who is mature, driven, ambitious, able to use own initiative and is personable.
  • Drive and teamwork
  • Strong verbal and written communication
  • A passion to deliver first-class customer service
  • An excellent and confident telephone manner
  • Have an outwardly positive and passionate demeanour
  • A great eye for detail and excellent organisational skills
  • A helpful and willing attitude with a determination to succeed and excel
  • Technically minded

Minimum age: 16

Description: Working as an Apprentice Technical Sales Advisor means you will be meeting and helping a lot of customers each day, so you will be developing great customer service skills and product knowledge. As it is important to keep our stock and payments up-to-date, there is a lot of variety in the role too.

Duties include:

  • To provide potential and existing customers with the highest level of customer service
  • To deal with enquiries (face-to-face, phone, email and web) from customers in a courteous, professional and knowledgeable way
  • Effectively communicate the products and services offered by the company
  • Receive goods into the company and enter them onto the company computer system
  • To correctly process sales for customers, quoting correct pricing, delivery date and stock requirements and ensuring all documents are filed correctly
  • Safely packaging customers items for return by carrier, and entering information onto database
  • Carry out stock checks
  • Maintain general housekeeping duties within the work area
  • Participate as an effective and willing team member to achieve individual and team goals
  • Assist with any other reasonable requests in order to fulfil the requirements of the role
  • Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

How to apply:  To apply, please email your CV to bpsapprenticeships@kirkleescollege.ac.uk. Please state the vacancy title and location of the post that you are interested in.

In your email, please answer the following questions:

  1. What skills do you have that would benefit us?

2.Where do you see yourself in 1 year?

Please do not contact the employer directly.