Park Lane High are an academy based in Halifax.

Business: Academy

Training provided: Intermediate level apprenticeship

Pay details: Meets National Apprenticeship Wage.

Hours: Monday to Thursday 8am – 4pm and Friday 8am – 3:30pm, term time only. 37 hours per week.


Grade C/4 or above in maths and English or equivalent would be preferred but each person will be considered on their individual merits. Good IT skills are essential for this position. Subject to DBS enhance disclosure and 2 satisfactory references. Applicants who have been shortlisted to attend an interview will be required to complete the Academy’s application: this will be sent by email after shortlisting has taken place.

Desired skills

  • Good typing skills
  • E-commerce / internet environment experience
  • Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner
  • Must have a good level of literacy skills
  • IT literate and have a good understanding of Microsoft Packages especially Excel
  • Required to work to deadlines, with good time management
  • Good numeracy skills
  • Confident in using email and the internet
  • Desirable if you have experience of working in a busy customer service environment
  • The successful candidate will be organised
  • Willing to work effectively in the team

Personal qualities

  • Commitment to safeguard and promote the welfare of children and young people
  • A motivated, hardworking and tenacious individual
  • A desire to develop the company product knowledge and a motivated approach to the role are essential
  • Wants to learn and achieve
  • Smart & Presentable
  • An enthusiastic individual
  • Flexible approach to work, willing to go the extra mile to get the job done
  • Must be punctual as well as having a good attendance record
  • Ability to work on own initiative, when required
  • Ability to work effectively as both part of a team and as an individual
  • Respond positively to the demands of a varied workload
  • Friendly and approachable
  • Commitment to undertake continued training and development

Minimum age: 16+


Key areas

  • To assist in the provision of an effective, flexible and responsive administrative/business support service which is provided to the Academy
  • To demonstrate a commitment to safeguarding and promoting the welfare of children and young people
  • To assist in responding and resolving routine telephone and visitor enquiries appropriately – this may involve signposting to other staff
  • To provide a friendly and professional reception service to all visitors and callers
  • Carrying out Safety and DBS checks on all visitors to reception
  • To deal with incoming and outgoing post, including franking
  • To undertake basic clerical duties including filing, record keeping, photocopying and distribution documents
  • To operate photocopying equipment, producing, collating and distributing finished work as required
  • Ensure stock cupboards and the reception area is kept tidy
  • To assist with the planning and organisation of Parents Evenings
  • To deal courteously and efficiently with all visitors to the Academy
  • To input and update student information using various computerised systems
  • To ensure all office equipment is used proficiently, taking into account any health and safety requirements, copyright legislation, and effective stock management are maintained
  • To assist with developing and maintaining accessible filing systems to support the work of the Academy
  • To give general administration support to the Academy
  • To be responsible for the administration, collating and filing of data collection sheets
  • To maintain student files, adhering to the GDPR retention period guidelines


  • To act as a team member and undertake general office duties as and when required to support the overall service delivery to the Academy, student and families
  • Uphold the professional standards expected of every member of Academy staff in all dealings with colleagues, students, parents / carers and the wider community
  • Adhere to the principles expressed in the aims of the Academy
  • Attend training, participating in relevant meetings, and putting forward ideas for improvement
  • Be a positive, collaborative team member
  • Apply Academy policies in all aspects of the role
  • To demonstrate a commitment to self-review and professional development
  • The postholder’s duties must at all times be carried out in compliance with the Academies Equal Opportunities Policy and other policies designed to protect employees or service users from harassment.

a) Take reasonable care of the health and safety of self, other persons and resources.

b) Co-operate with management of the Academy as far as is necessary to enable the responsibilities placed upon the academy under the Health and Safety at Work Act to be performed, e.g. operate safe working practices including both mental and physical well-being.

c) It is the duty of the postholder not to act in a prejudicial or discriminatory manner towards employees. The postholder should also counteract such practice or behaviour by challenging or reporting it.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the Academy which is relevant to your post to meet the overall business objectives.

How to apply: To apply please click the following link: https://www.findapprenticeship.service.gov.uk/apprenticeship/-517033 .

Do not contact the employer directly.